Frequently Asked Questions
Everything you need to know about shopping with Nekoto Books.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.
How do I determine my correct size?
Each product page includes a detailed size chart with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Yes, Nekoto Books is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our collections to ensure high quality with a lower environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package once it has shipped?
Absolutely. Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.